Privacy notice

What this website collects

The site is a set of pages. It has no account and no analytics cookies of our own. The community map loads map tiles from Esri. Esri may log that request under its own policy. A Discord invite sends you to Discord.

The contact page does not store your message on this website. It opens an email to support@collectiveshub.com in your mail app. If you send that email, we receive it.

What joining a community group asks for

Joining happens in Discord, through Collectives BOT. Discord’s privacy policy applies to your Discord account, including your user ID and how you use Discord.

The bot asks for:

• How you take part: resident, property owner, non-resident, looking for work, business, or broker.
• An age band: 18 or older, 15–17, or under 15. Under 15 cannot join. Ages 15–17 receive a Minor role. We do not ask for a date of birth or an ID.
• Acceptance of the server rules.
• Female or male, only so a female resident can be offered the ladies-only lounge. That choice is a role. It is not written into your name.
• Your country, shown as a flag beside your name.
• A display name of up to 12 letters.
• One building, cluster, or district, if you are a resident or a property owner.
• Up to two nationality rooms, which you can skip.

Those answers become Discord roles and your server nickname: flag, display name, and a short label for how you take part. They are not copied into a separate Collectives membership database. The bot holds the answers in memory only until joining finishes, then discards them.

Other members can see your display name, flag, and the roles on your profile, including a building role if you chose one. They do not see your phone number, because we never ask for it.

What we do not collect to join

• Phone number.
• Email address, unless you email us.
• Emirates ID, passport, or other identity document.
• Ejari, title deed, or tenancy contract.
• Apartment, villa, or unit number.
• SOS location or ride data. Community groups do not use the SOS app.

Choosing a building is a declaration. It is not a background check, and it is not proof of residence to anyone else.

Messages, translation, and moderation

What you post is stored by Discord as part of that server. Moderators can see the rooms their role allows. Where translation is turned on for a room, the text of messages in that room may be processed so neighbours can read another language. Translation is not on for every room.

How long it stays

Roles and your server nickname stay while you are a member. Leaving the server removes those roles from you there. Messages remain under Discord’s retention unless a moderator removes them. Email you send us is kept long enough to answer and to handle a privacy request. The website does not keep a copy of the contact form.

Who processes it

Collectives LLC runs the community bots and this website. Discord hosts the servers and your account. Esri serves the map tiles. A translation provider may process text in rooms where translation is enabled. We do not sell community-group information.

Access, correction, and deletion

Email support@collectiveshub.com. Ask us to correct a nickname or a role, or tell us you have left a server. Deleting a Discord account is Discord’s own process. Do not send identity documents or tenancy contracts with the request.